Communication

Responsive Customer Support

We use telephone conversations, e-mail, and instant messaging to maintain prompt and reliable communication with our clients. In-depth discussions of all project related issues guarantee the project will meet specified requirements and estimated time frames. Each customer is assigned a dedicated Client Manager providing a single point of contact. We continually keep our customers up-to-date on the status of their projects, furnishing them with scheduled reports and updates, and following up to ensure top quality service.

Reliable Communication and Feedback

To foster constant communications, Intetics provides several immediate ways to contact us. These include access to real-time, live-person support through our web site, a toll free number for direct voice communication, e-mail and IM. Intetics provides web-based change request, bug reporting and issue tracking systems to allow you to immediately report situations and continuously review the current progress of all facets of you work.

Intetics understands the importance of on-going communication and support, and answers all your requests or questions as rapidly as possible. The majority of requests are responded to within 2 hours, with almost all inquiries handled in less than 12 hours.